开篇：课程导入
Introduction: course introduction
**单元 管理基础
Unit one: the basic concept of management
（一）管理者的角色定位 Role of a manager
1、白水世界的挑战
Challenges of the changing world抱歉，系统响应超时，请稍后再试
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2、管理者的角色
the role of managers
3、管理者的主要职责
the main responsibility of management
4、领导与管理的关系
relationship between a leader and a manager
第二单元 业务管理
Unit Two: business management
（一）部门工作的目标与计划制定
objectives and planning of business units
1、目标管理的意义
the meaning of objective management
2、工作目标的三种类型
three types of working target
3、目标设定的原则
principles of setting objective
4、计划制定技巧
planning skills
5、确保计划顺利推动的要点
The key facts of plan implementation
（二）管理者的授能（情景领导模式）
Manager empowerment ( situational leadership model )
1、案例分析
Case study
2、领导行为的特征
The features of leading behaviors
3、几种有效的领导方式
effective leadership styles
4、考察员工表现的两个要素
two elements on how to observe staff’s behaviors
5、员工完成任务与任职的四个发展阶段
four phases for the staff to complete the tasks
6、领导方式与员工表现的结合
The combination of leadership style and of the staff performance
7、员工授能后的表现
the employee’s performance after being empowered
（三）问题的分析与解决
problem analysis and solving
1、主动积极发现问题
Being proactive in sensing problems
2、问题分类及特性
the classification and characteristics of Problems
3、分析问题的常见错误
common errors of problem analysis
4、系统性分析的工具：鱼骨图
The systematic analyzing tools: fishbone diagram
5、问题处理时的逻辑步骤
the logic of problem solving
6、如何成为有效的问题解决高手
how to become the master of an effective problem solving
分析实施计划的潜在问题及原因
Analyzing the potential problems and reasons of implementation plan
建立并实施预防措施
establishing and implementing the preventive measures
拟定紧急应变计划
creating contingency plan
倾听团队意见，改进计划
Listen to the team and improve the plan by teamwork
建立团队共识
Build team consensus
第三单元 建立高效的团队
Unit Three Establish high performance team
1、雁阵的启示
Imspiration of the wild geese team
2、建立团队的好处
benefits of the team building
3、老化团队的突破口
breach of the aging team
5、管理不同个性的人
managing the people with different personalities
6、集思广益的团队原则
the principle of mutual discussion in the team cooperation
第四单元 管理者的自我发展
development of the managers
1、拥有积极的职业心态
Develop a positive/active professional attitude
2、培养基本职业素质
Develop the basic professional quality
3、应用阳光思维
positive thinking
4、赢得上司的信任
Won trust of the boss
5、规划职业成长目标
Planning the career development, goals
6、提高综合管理能力
improve the comprehensive management ability
结束语 管理者的续能更新
course summary
